Shipping policy
1. Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order has been prepared and dispatched, you will receive a confirmation email.
2. Shipping Time
We currently ship only within Spain.
Estimated delivery time is 3–5 business days from the date of dispatch.
Please note that delivery times are estimates and may vary depending on external factors.
3. Shipping Costs
Shipping costs will be calculated and displayed at checkout before completing your purchase.
4. Delays
While we aim to meet the estimated delivery times, delays may occasionally occur due to circumstances beyond our control (such as courier issues or high demand periods).
We are not responsible for such delays, but we will always do our best to assist you.
5. Order Issues
If you have not received your order within the expected timeframe, please contact us at:
📩 nomathebrand@gmail.com
Include your full name and order number, and we will assist you as soon as possible.
6. Incorrect Address
Please ensure that all shipping details are correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
7. Lost or Damaged Packages
If your order arrives damaged or is lost during transit, please contact us within 5 days of delivery so we can evaluate the issue and provide a solution.